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Knowledge base
Getting Help
Screen Share
1
SCREEN SHARE
RingCentral Meeting
1
RingCentral Meetings
Error Code #3340
2
Error Code 3340 Instruction - OFFICE 365
Error Code 3340 for Windows 2010 & Windows 2013
The ImagineTime Public Library
Reference Materials
1
The ImagineTime Manual
FAQs
17
How Do I Backup/Copy ImagineTime Data?
Client Balances for WIP/AR Not Correct; What Do I Do?
What to do if I Forgot my Password?
Seeing Zeros / Blank Fields in Billing Dashboard/WIP Gone
Updating Client Balances
View all 17
Take A Video Tour
7
ImagineTime Practice Management
ImagineTime Time & Billing
ImagineTime Due Date Monitoring
ImagineTime Work-Flow
Client Portal Overview
View all 7
Educational Webinars
2
Educational Webinar August 1, 2019
October 2019 - Year end Planning
Training Videos
Videos
32
Log-In
Company Setup
Work Codes and Engagements Setup
Setting Up Staff
Menu, Ribbon Passwords & Rights
View all 32
Overview
General Information
6
ImagineTime Desktop System Requirements
About ImagineTime Screen
Download MS Outlook Email Integration Tool
View Important Matters
ImagineTime Support Session
View all 6
Clients / Contacts
Clients / Contacts
6
Edit / View Transactions
Group ID with Client Subsidiaries Billing Setup Notes
Creating Customized Lists
Deleting A Client
Sending an email blast
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Time & Expenses
Time & Expenses
6
How To Expedite the Entry of Time Slips?
Edit / Delete Time Entry
Time Not Calculating Correctly
Reporting Time Write-Offs
Can time and expenses that were written off be brought back?
View all 6
Billing
Billing
19
Saving Invoices from Billing Dashboard to PDF
Adding Multiple Bill Explanations to Narrative, Progress and Super Bill Descriptions
Progress Bill Helpful Tips
Setup of Master Super Bill Templates
How Do I Correct/Edit/Delete a Posted Invoice?
View all 19
INVOICE EXAMPLES
2
Detail Bill Example and Settings
Show Condensed Staff Hours and Rates on an Invoice
Billing Dashboard
2
Billing Dashboard Is Acting Up, Functions Missing, Why?
Login to Dashboard
Collections / Statements
Collections / Statements
4
How Do I Un-post/Delete A Payment
Edit / View Transactions
Apply Hanging Payments
How to enter opening accounts receivable balances
Calendar / Due Dates / Workflow
Calendar / Due Dates / Workflow
0
Due Date/Workflow
5
I'm A WorkFlow User Creating Custom Subtask Steps for my Forms and Tasks. Can I Delete Subtask Step(s) for Specific Client(s)?
Is There a Due Date Report to Show Fees Charged?
How to Assign Forms/Tasks to a Group of Clients.
Cloning or Rolling Tasks and Forms to the Next Year
How to prevent form or task for client from cloning.
Reporting
Reporting
14
Which Client Has The Most Billings?
Reconciliation Reports To Run Monthly AFTER Billing
Report Date Not Saving
Updating Audit Snapshot
Issue with Running the Daily/Weekly Report
View all 14
Setup / Utilities
Setup / Utilities
10
Change Clients ID / Status
How Do I Restrict User Access?
How to Limit Staff Access
Staff Level Users Can't Edit / Delete Over 30 Days
Enforce Association of An Engagement on Time/Expense Entry
View all 10
Error / System Messages
Error / System Messages
50
5 Error: Invalid Procedure Call or Argument
8 Error: Mod Utility - Checking for Update
11 Error: Microsoft Access - Copy URL File
52/53 Error: File Not Found
70 Error: Permission Denied
View all 50
Fixes & Updates
Fixes & Updates
14
#1 QuickBooks (QBFC) Runtime Installation
#6 Data File Repair Utility
#8 FMSmemo Repair Utility
#10 Email Blaster Utility
#12 Email Blaster mde For Server Installs
View all 14
Maintenance & Tune-Up
Maintenance & Tune-Up
7
Updating Client Balances
Updating Data File to Installed Program Version
Ribbon Reset
Version 17.5003 Upgrade Instructions
Disconnect from data file when using ImagineTime Cloud
View all 7
Educational Webinars
October 2019 - Year End Planning
0
ImagineShare Portal
ImagineShare Portal
5
How to use an AssureSign template in ImagineShare
How to request a file using a secure link in ImagineShare
How to add a client in ImagineShare portal
ImagineShare Tutorial-How to add a client
ImagineShare- Client Workspaces Tutorial
ImagineShare Outlook/Email Help
5
Outlook Add-in Instructions
How to Customize the "From" in Outlook Email
How to Request a Signature using the ImagineShare Email Plug-in
Requesting a Signature
How to Send and Receive Files from Outlook Plugin
AssureSign/E-Signature
How to Create a Template Using AssureSign
2
How to Create a Template in AssureSign
How to Create and Use Envelopes in AssureSign
Multiple Office Location Feature
Multiple Office Location Feature
3
Multiple Office Location Feature Overview
Multi-Office Billing Dashboard LogIn Screen
Quick Start for Using Multi-Office Location Feature
Help Desk Software
by Freshdesk Support Desk