FAQs
Frequently Asked Questions
ImagineTime has only one file that needs to be backed up: TBData.mdb. The rest of the files can be recreated by reinstalling the program. The TBdata.mdb...
Tue, 2 Apr, 2019 at 3:32 PM
Run the utility Update Client Balances. If after running the utility your balances do not appear to be correct then contact the ImagineTime support team. I...
Thu, 9 Jul, 2020 at 4:26 PM
If you need additional assistance, then please create a support ticket so that we can contact you directly.
Thu, 9 Jul, 2020 at 4:27 PM
Go to Setup/Utilities and then select Update Client Balances. This should resolve the issue. Always make sure no one is editing Client data in the system ...
Thu, 9 Jul, 2020 at 4:28 PM
This utility is a balance correction utility and is used to double-check the outstanding transactions and un-billed time slips against the quick view balanc...
Thu, 9 Jul, 2020 at 4:28 PM
If you need additional assistance, then please create a support ticket so that we can contact you directly.
Tue, 2 Apr, 2019 at 12:40 PM
After the last typed line and each subsequent line that is not completely showing, hit the enter/carriage return key. If you need additional a...
Mon, 25 Mar, 2019 at 1:44 PM
Select File or the Microsoft Circle in the top left corner of the ImagineTime Program Screen > Select Update ImagineTime > You will see the message be...
Fri, 12 Apr, 2019 at 1:02 PM
If you need additional assistance, then please create a support ticket so that we can contact you directly.
Thu, 9 Jul, 2020 at 4:30 PM
If a client is not showing in the Billing Dashboard, check these items on the Client Contact Screen: The type must be Client Is the Client marked as Activ...
Tue, 2 Apr, 2019 at 3:56 PM